Refunds | Terms & Conditions

 

Returns and Refunds Policy
Thank you for shopping at Mark Dastrup Photography. We know you’re going to LOVE your fine-art print.

30-DAY 100% Satisfaction Guarantee:
If you are not 100% satisfied with your purchase you can return it to us within 30 days from the date the print was delivered. Once received we will give you a full refund or a reprint. Please note Mark Dastrup Photography does not reimburse the return shipping charges unless the return is due to a defect in quality.

Reprints:
In the event that a reprint is required, Mark Dastrup Photography can only reprint the original image.

If your print was damaged please send us an email with pictures to support@markdastrup.com so we can submit a claim to our shipping provider. PLEASE SAVE ALL YOUR ORIGINAL PACKAGING, we will need all original packaging so that our shipper can pick up. Once we receive the pictures we will immediately put your re-print into production.

Please understand that while we strive for perfection in all of our prints some prints will have slight imperfections that are out of our control, see below regarding the imperfections of each media. Our premium products have certain characteristics and challenges by nature.

HD Metal
-They sometimes can have slight raised bumps the size of a period that you can see at certain angles
-We cannot guarantee the color will match your monitor because each monitor is different

HD Acrylic
-Because we face mount the prints directly to the acrylic with adhesive there will be small particles of dust or raised bumps that are out of our control. All Acrylic face mounts will have dust or particles, most are not obvious.
-We cannot guarantee the color will match your monitor because each monitor is different
-Because we print our HD Acrylics on Metallic photo paper the color will print slightly more saturated when compared to regular photo paper. Also because the metallic photo paper has a reduced white point the image will appear slightly darker. We compensate for this difference with our calibration but some images based on the colors used will appear about 10% darker.

All of our products can be returned within 30 days of the original purchase of the product.

Please contact us as soon as you notice an issue with your print by phone or email

Shipping charges
Unless the print has a defect you will be responsible for the return costs to Mark Dastrup Photography/ArtBeat Studios. If the print is defective other than the reasons listed above we will send you a return label to send the print back to us.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Sale items
Sales items will be refunded at the discounted price paid

CANCELLATION POLICY
Once an order is placed you have 24 hours to cancel your order and receive a full refund. Refunds are not available after 24 hours from placing the order because we typically have already started some aspect of the production process.

If you have any questions about our Returns and Refunds Policy, please contact us:
– By phone number: 858-457-4111
– By email: support@markdastrup.com

Shipping: Mark Dastrup Photography, C/O Artbeat Studios
18103 Sky Park Circle, Suite D
Irvine, CA 92614